IT Services

Services

	ERG Associates IT Support Services that improve Uptime Professional IT Support Services to Keep Your Systems Available and Reliable ERG Associates Care solves your online IT management and support needs. Regular expert maintenance will keep your PCs, servers, and networks up and running, so you minimize downtime and maximize productivity. Problems are responded to quickly, remotely or on-site. Your systems are protected, secure and available when you need them most, so your employees stay productive.
We commit to the results you will enjoy. We're so sure that ERG Associates Care delivers on this promise that we guarantee it in a Service Level Agreement. It's right there in black and white. ERG Associates can be your entire IT department or we can supplement your existing IT services. ERG Associates Care is customized for each client to meet your short and long term business goals. Take a look at our interactive flash demos below that explain each aspect of ACC service. Also, here is a detailed list of each service.
Proactive Server and Desktop Management
	ERG Associates offers Proactive Server and Desktop Management as part of our ACC service offering. Through a secure connection we are able to proactively update, backup, and manage all of our clients' computers and servers. This allows us to monitor and fix problems before they arise. If a problem does occur our team can spot issues and fix them before they become a larger problem. You can rest assured knowing your vital data and IT systems are being monitored and protected 24/7.
Remote Monitoring
	ERG Associates has a fully staffed NOC (Network Operations Center) that monitors, troubleshoots and escalates alerts on any issues that may arise from your network. Through our remote monitoring services and managed email protection, every aspect of your network and servers is monitored and issues can be spotted and fixed remotely before you're even aware of it. You can rest easy knowing you have highly trained engineers monitoring your networks vital signs at all times of the day so that your systems stay up and you can concentrate on your business.
Remote Support
We Use	When issues and problems arise you can lose valuable time and money waiting for computers, servers and other hardware to be fixed. But with ERG Associates remote server and desktop support we can fix most problems remotely even while you're on the phone with us. As part of our ACC service when you have an issue simply call us and we can remotely login and fix the issue you have, without the time, expense and hassle of having to wait for a support person to arrive. Just another benefit of ACC service.
On-site Support
	When issues cannot be fixed remotely or you just need to see an ERG Associates technician face to face, we also offer onsite support in 20 major cities throughout the US. You get a local team of experts you can count who can come to your office if you need help with an IT issue. And we never outsource our work so you always get a top certified ERG Associates IT expert to meet with you. With ERG Associates you get the option and convenience of getting remote help or the personal touch of on-site support.
Client Portal
	At ERG Associates we make it easy for you to talk with us. Whether you want to schedule an onsite visit, submit and track a help ticket or view account information you can do it all on our online Client Portal. With this intuitive online system getting in touch with your dedicated ERG Associates team is easier than ever. We give you the choice to call us, email us or contact us via your own online client portal. Keep track of your billing, view progress on your IT requests and keep all pertinent IT information all at one convenient location. http://www.creedmoorit.com/helpdesk/
ERG Associates IT Procurement
	With ERG Associates Care, you get IT procurement assistance. We are experts at helping you select the right product for your needs. We will assist you in getting quotes for hardware, software, networking gear and any other technology products, at a competitive price with the best customer service team in the industry. This service helps you with one-stop shopping, pre-sales support from vendors (if necessary), purchasing of the product, delivery tracking to your location and a seamless escalation path if there are issues.

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